App Privacy Policy


Welcome to Veliora ventures a web application provider that provides the application for merchants who use the Shopify platform to operate and enhance their e-commerce websites. These all web applications are owned and operated by Veliora ventures. (“Veliora ventures”, “we”, “us”, or “our”).

We respect your privacy. This Privacy Policy describes Veliora's data collection, use, protection, and privacy practices for the Applications. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. The Notice also describes the rights and options available to you with respect to your personal information.

Please be advised that we may ask you to update your information from time to time in order to keep it accurate. Additionally, if you provide personal information to us about someone else, you must ensure that you are entitled to disclose that information to us and, without us having to take any further steps required by data protection laws, that we may collect, use, and disclose such information for the app purposes. For example, you should ensure the individual concerned is aware of the details which are shared with us and that they have not objected or do not object to you sharing their information with us.

Personal data we process

The Application is available only to Merchants who own a Shopify store. When you install the Application through the Shopify app store and while using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you.

Veliora collects the following types of information directly from you:

Account & Registration Information: If you register an Account for the Services, we will collect contact and other information such as your name (first and last), email address, phone number, business address, and the name of your employer, your occupation and/or profession.

Login Credentials: When you log in to your Account as a registered user, we collect your username, password, and/or other login credentials.

Payment & Transaction Information: When you sign up to purchase a subscription to the Services, Veliora may collect certain payment information, such as your credit card, and bank account information. Note that we do not directly collect or store any payment information. Payment transaction information is processed and stored exclusively by our third-party, third-party, PCI-compliant, payment processors, on our behalf in order to collect fees payable by you in connection with your use of the Services. The information provided to Veliora only includes partial payment or credit card information, and limited transaction information via our payment processors’ portals.

Please review the following Privacy Policies of our current payment providers to learn more about how they collect, process, and protect your personal information:
* Shopify:

Other Information: Contact information, such as first and last names, and/or email address, address, and state/region collected through our sign-up forms to receive our Application related updates and communications to serve you better in case of any such request or requirement. Information, data, content, documents, and/or materials you provide to us when you fill out forms, answer surveys or contact us (such as your feedback, requests for support, or other communications with us).

We collect your device information.

Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Technical data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service. Preference Cookies. We use Preference Cookies to remember your preferences and various settings. Security Cookies. We use Security Cookies for security purposes.

How we process and use personal data:  We process your data for the following purposes:

To operate the Application and provide its features and functionality: We process the Information we obtain from Shopify to identify you and to operate the Application and provide you with its features and functionality. ‍The legal basis under EU law for processing your Information is the performance of our Terms of Service contract with you and our legitimate interest in the operation of the Application.‍

To provide you with technical support and assistance: We process the Information we obtain from Shopify to send you updates and other communications related to the Application. The legal basis under EU law for processing your information is our legitimate interest in promoting our business by updating users on new features of the Application and other information pertaining to the Application. ‍

Subject to your consent, we use your information for marketing purposes: If you indicate your explicit consent, we will use your Information to send you marketing communications about our services, including updates about new services that we believe may be suitable for you.

You may opt-out of our marketing/updates communications: You may ‘opt-out’ of using your information for marketing or app-related updates communications by sending an email to:, or as otherwise provided in our marketing or app-related communications. By doing so, we will only delete or stop processing the information which is required to contact you for marketing communications, while the rest of the Information which is necessary to provide you with the Service will continue to be processed and used. The legal basis under EU law for processing your information for marketing communication purposes is your explicit consent.‍

For security and monitoring purposes: We process Meta Data for security and monitoring purposes.‍ The legal basis under EU law for processing Meta data is our legitimate interests in monitoring and securing our Service.

To develop and improve the Service: We process your Analytics Information to understand how users interact with the Application so that we can personalize, develop and improve it. The legal basis under EU law for processing your Analytics Information is our legitimate interest in understanding how the Application is used in order to develop and improve it.

When is your personal data shared with others?

We do not sell your personal information to third parties.

We will not share your information with third parties, except in the events listed below or when you provide us with your explicit and informed consent.

We will share your information with our service providers helping us to operate the Application.

We will share your personal information with service providers, who assist us with the internal operations of the Application. These companies are authorized to use your personal information only as necessary to provide their services to us and not for their own purposes. The service providers we use are listed below:

Service Providers

Veliora ventures uses the following sub-processors to Process Personal Data (Vendors):

* Digital Ocean
* CloudFlare Inc.
* Helpscout
* Sendinblue
* Mailerlite

If you violate the law, we will share your information with competent authorities.

If you violate any applicable law, your information will be shared with competent authorities and with third parties (such as legal counsels and advisors), for the purpose of handling the violation.

The legal basis under EU law for such processing is our legitimate interest in enforcing our legal rights.

We will share your information if we are legally required.

If we are required to disclose your information by a judicial, governmental or regulatory authority.‍

The legal basis under EU law for this processing is our compliance with the legal obligations we are subject to.

We will share your information if the operation of the Company is organized within a different framework.

If the operation of the Company is organized within a different framework, or through another legal structure or entity (such as due to a merger or acquisition), provided that those entities agree to be bound by the provisions of this Notice, with reasonably necessary changes taken into consideration.‍

The legal basis under EU law for this processing is our legitimate interests in business continuity following a structural change.

Data Retention

We retain your personal data as long as the Application is installed in your Shopify store, and thereafter for compliance and legal purposes.

We retain your personal data as long as the Application is installed in your Shopify store. Thereafter, we will continue to retain your personal information as necessary to comply with our legal obligations, resolve disputes, and establish and defend legal claims.

To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data, and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Notwithstanding the above, by law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) after they cease being customers for tax purposes. In some circumstances, you can ask us to delete your data (see Your legal rights below for further information) or we will anonymize your Personal Data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Data Security & Protection

We have put in place reasonable and appropriate security measures designed to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. For example, we use encryption, secure socket layer (SSL), firewalls, and password protection. In addition, we limit access to personal information to those employees, agents, contractors, and third parties who have a business need to know.

We also have procedures in place to deal with any suspected data security breach. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure, and while we take reasonable steps to provide secure services, by using the Services, you understand and assume the risks associated with your activities on the internet.

Additionally, we cannot control the actions of other users with whom you may choose to share your information. Further, even after information posted on the Services is removed, caching and archiving services may have saved that information, and other users or third parties may have copied or stored the information available on the Services. To the fullest extent permitted under applicable law, we cannot and do not guarantee that information you post on or transmit to the Services will not be viewed by unauthorized persons.

Additional European and International Data Rights

The European Union’s General Data Protection Regulation (GDPR) and certain other countries’ data protection laws provide certain rights for data subjects. If you are a resident of the European Economic Area, the United Kingdom, or another country with data protection laws that provide for certain data subject rights, you may submit a request to exercise your rights.

We respond to all requests we receive from individuals wishing to exercise their data rights in accordance with applicable data protection laws.

Depending on your country of residence, your rights may include:

The right to be informed – that’s an obligation on us to inform you how we use your personal data;

The right of access – that’s a right to make what’s known as a ‘data subject access request’ for a copy of the personal data we hold about you;

The right to rectification – that’s a right to make us correct personal data about you that may be incomplete or inaccurate (though we generally recommend first making any changes in your account);

The right to erasure (also known as the ‘right to be forgotten) – that’s where in certain circumstances you can ask us to delete the personal data we have about you (unless there’s an overriding legal reason we need to keep it);

The right to restrict processing – that’s a right for you in certain circumstances to ask us to suspend processing personal data;

The right to data portability – that’s a right for you to ask us for a copy of your personal data in a common format (for example, a .csv file);

The right to object – that’s a right for you to object to us processing your personal data (for example, if you object to us processing your data for direct marketing); and

Rights in relation to automated decision-making and profiling – that’s a right you have for us to be transparent about any profiling we do, or any automated decision-making.

Withdraw Consent – that’s the right to revoke any consent you may have previously given us at any time if we have collected and processed your personal information with your consent. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

File a complaint – that’s the right to file a complaint with a supervisory authority about our collection and processing of your personal information.

Exercising Your Rights

These rights are subject to certain rules around when you can exercise them. If you are located in the European Economic Area and wish to exercise any of the rights set out above, please contact us.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights) unless your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

We will respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated as required by law.

In addition, if you no longer wish to receive our marketing/promotional information, we remind you that you may withdraw your consent to direct marketing at any time directly from the unsubscribe link included in each electronic marketing message we send to you. If you do so, we will promptly update our databases and will take all reasonable steps to meet your request at the earliest possible opportunity, but we may continue to contact you to the extent necessary for the purposes of providing the Services as requested and/or ordered by you or necessary updates regarding and the Services used by you.

Finally, you have the right to make a complaint at any time to the supervisory authority for data protection issues in your country of residence. We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority, so please contact us first.

How to Contact Us

If you have any questions about this Privacy Policy, please contact us by email: